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Payment is due prior to the beginning of a session. We accept payment through our online booking system.
A credit card is required to be kept securely on file for any outstanding balances or missed appointments. Your credit card information is stored securely via Stripe.
Regular attendance is crucial for effective support. If there are more than two missed appointments, we will have a discussion to explore any barriers that you might be facing in accessing support consistently, and do our best to address them.
If 24 hours notice has not been provided for a missed appointment, the cancellation policy will apply.
We understand that life can be unpredictable, but it is expected that 24 hours’ notice is required if you need to cancel or reschedule an appointment. 24 hours notices allows us to offer the time slot to other clients in need.
Appointments that are cancelled with less than 24 hours’ notice will be charged at the full rate and not reimbursed. Cancellation due to illness, special circumstances or emergencies may considered for exemption but is not guarrenteed.
We do not offer direct billing, but we does provide an official electronic receipt.
You can discuss options to support possible reimbursement through extended benefits and/or legal aid.